Returns & Exchanges
At MR. D.I.Y. ECOMMERCE (M) SDN BHD, we strive to ensure your satisfaction by offering a straightforward return policy for items that are damaged, defective, or incorrect. Customers may initiate a return request within 7 days of receiving their parcel to qualify for a refund or replacement.
Submit Return Request
Log into your account, navigate to 'My Orders', and select the specific order to submit a formal return request with supporting evidence.
Wait for Approval
Our customer service team will review your request and photos within 3 working days to confirm the item meets our return eligibility criteria.
Pack and Ship
Once approved, securely pack the item in its original packaging and drop it off at your nearest courier point using the provided return label.
Refund Processing
After we receive and inspect the returned goods, your refund will be processed back to your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing